Here's exactly what MoveSpace does — and doesn't do — to protect customers. We're straightforward about it because honest expectations beat marketing fluff.
Every mover applying to MoveSpace is screened for licensing before they can accept bookings. We verify:
Beyond initial screening, movers can earn additional verification badges by completing optional steps. These badges are visible on mover profiles so you can prefer movers who've gone further.
Mover ownership has passed a third-party background check. Optional — not required to operate.
Active general liability + cargo insurance on file with verified coverage limits.
Multiple verified post-move reviews from real MoveSpace bookings (not scraped from elsewhere).
Consistently accepts bookings within the platform's response window. Indicates an active, responsive operator.
When you book through MoveSpace, your card is authorized but NOT charged immediately. The deposit sits in escrow until the mover accepts the booking — typically within hours. If the mover declines or no-shows, the authorization is voided and you're not charged.
Final balances are charged after the move is complete. You always have a chance to review the final bill before payment is captured.
Being honest about scope: MoveSpace is a marketplace, not a moving company. The mover you book is the one performing your move — we don't supervise crews, drive trucks, or guarantee service quality.
We take safety reports seriously. Reach the team directly.
[email protected]