Your Rights and Responsibilities

Your Rights

• To receive a written estimate from the Company before your move
• To choose between binding and non-binding estimates
• To choose your valuation coverage option
• To receive the "Your Rights and Responsibilities" booklet before your move
• To be present at the weighing of your shipment
• To file a claim for loss or damage within 9 months of delivery
• To dispute charges through the arbitration process
• To receive prompt claim settlement (within 120 days)

Your Responsibilities

• Provide accurate information about your shipment
• Be available during pickup and delivery windows
• Inspect your belongings at delivery and note any damage
• Pay charges as agreed upon in your contract with the Company
• File claims promptly if you discover loss or damage

Filing a Claim

To file a claim for loss or damage with the Company, submit a written description of the issue along with your booking number. Claims must be filed within 9 months of delivery for interstate moves.the Company will acknowledge your claim within 30 days and resolve it within 120 days.