MoveSpace Provider Agreement

1. Agreement

By creating a MoveSpace provider account, you ("Provider") agree to be bound by the terms of this Provider Agreement. "Provider" refers to the moving company, its owners, employees, and crew members who use the MoveSpace platform to receive and fulfill bookings.

This agreement is between the Provider and MoveSpace. It governs your use of the MoveSpace platform, including the marketplace, booking tools, crew management features, and payment processing services.

1A. Service Tiers

This agreement applies to both tiers of the MoveSpace platform:

• Free Website Tier: Providers receive a free company website on the MoveSpace platform. No bookings, payments, or marketplace listing are included. Sections of this agreement relating to booking acceptance, payment processing, escrow, and platform fees apply only to the Marketplace Tier.
• Marketplace Tier: Providers who complete verification are listed in the marketplace directory and may accept online bookings. All sections of this agreement apply to Marketplace Tier providers.

Services supported on the marketplace tier include local moves, interstate/long-distance moves, labor-only services, and furniture/item delivery.

2. Independent Contractor Status

Providers are independent businesses, not employees, agents, or franchisees of MoveSpace. MoveSpace does not control how, when, or where providers perform their moving services. The relationship between MoveSpace and the Provider is solely that of independent contracting parties.

• Providers set their own rates, schedules, and service areas.
• Providers use their own equipment, vehicles, and employees.
• Providers are responsible for their own business expenses, taxes, and insurance.
• Nothing in this agreement creates an employment, partnership, joint venture, or agency relationship between MoveSpace and the Provider.

MoveSpace does not direct, supervise, or control the manner in which providers perform moving services. Providers are solely responsible for the quality and safety of their services.

3. Eligibility & Compliance

To operate on the MoveSpace platform, providers must meet and maintain the following requirements:

• Interstate movers: Must maintain active FMCSA operating authority (MC number) and required federal insurance minimums, including cargo liability and general liability coverage.
• All providers: Must complete a W-9 form and pass MoveSpace background screening before accepting any bookings through the platform. Background screening includes identity verification, criminal history, and business registration checks. Providers consent to periodic re-screening at MoveSpace's discretion.
• Crew members: Providers are responsible for the conduct, qualifications, and background of all crew members assigned to jobs. MoveSpace may require individual crew members to complete background checks as a condition of accessing the crew app or customer information.
• State and local licenses: Providers must maintain all required state and local business licenses, permits, and registrations applicable to their operations.
• Insurance: Providers must carry adequate cargo insurance and general liability insurance as required by federal, state, and local regulations.

Failure to maintain any of the above compliance requirements may result in immediate suspension or termination of the provider's MoveSpace account. MoveSpace may periodically verify compliance status and request updated documentation.

3A. Background Screening & FCRA Compliance

MoveSpace conducts background screening on provider owners and, where required, crew members in accordance with the Fair Credit Reporting Act (FCRA). By consenting to a background check, you acknowledge:

• MoveSpace will obtain a consumer report from a third-party consumer reporting agency for the purpose of evaluating your eligibility to operate on the platform.
• You have the right to receive a copy of the consumer report and a description of your rights under the FCRA before any adverse action is taken based on the report.
• If MoveSpace takes adverse action (denial, suspension, or restriction of marketplace access) based in whole or in part on information in a consumer report, you will be provided with: (a) the name and contact information of the consumer reporting agency, (b) a copy of the report, and (c) a summary of your rights under the FCRA, including the right to dispute the accuracy of the information.
• The consumer reporting agency did not make the decision to take adverse action and cannot explain why the decision was made.
• You may dispute the accuracy of information in the consumer report directly with the consumer reporting agency.
• MoveSpace may conduct periodic re-screening at its discretion. Continued use of the marketplace tier constitutes ongoing consent to re-screening.

Background screening is required before accepting any bookings through the marketplace. Providers on the free website tier are not required to undergo background screening unless they choose to upgrade to the marketplace tier.

4. Platform Fees

In exchange for access to the MoveSpace platform and its tools, providers agree to the following fee structure:

• Marketplace bookings (customers who find you through MoveSpace): 15% platform fee on moving services. The marketplace fee is set in PlatformConfig and may be changed by MoveSpace from time to time. Providers must acknowledge any rate change before accepting new bookings; pre-existing accepted bookings are not affected.
• Direct bookings (your own customers using MoveSpace tools, including own-processor and offline payment): 0% platform fee. MoveSpace is not a party to direct-booking transactions and does not process or hold those funds.
• Packing materials on marketplace bookings: the same 15% platform fee applies. Providers set their own material prices and MoveSpace automatically marks up the customer-facing price (markup factor = 1 / (1 − 0.15)) so the provider receives their set price in full. Materials are charged to the customer after the move is completed, based on what the crew actually provides on-site.
• Processing fee: $0.30 per transaction.

Fees are non-negotiable and are deducted automatically from each transaction before payout to the provider. Fee rates may be updated by MoveSpace with 30 days' written notice.

5. Booking Acceptance

When a customer books a move through the MoveSpace marketplace, the provider will receive a booking notification. Providers may accept or reject any marketplace booking within the acceptance window.

• The default acceptance window is 4 hours. For short-notice moves (within 48 hours of the move date), the acceptance window may be shorter.
• Failure to respond within the acceptance window results in automatic reassignment of the booking to another available provider.
• Providers who accept bookings and subsequently cancel face penalties, including potential account suspension. Repeated cancellations after acceptance may result in permanent termination.

Direct bookings (from the provider's own customers) do not require an acceptance step, as these are initiated directly by the provider.

6. Service Standards

Providers using the MoveSpace platform agree to uphold the following standards:

• Perform all moving services professionally, safely, and in accordance with applicable federal, state, and local laws and regulations.
• Honor quoted prices provided to customers, subject to legitimate change orders that are documented and approved by the customer before additional charges are incurred.
• Maintain timely communication with customers regarding scheduling, arrival times, and move status updates.
• Treat all customer property with care and report any damage promptly.
• Ensure all crew members conduct themselves professionally and respectfully while on the job.

7. Electronic Signatures & Documentation

MoveSpace uses electronic signatures in compliance with the Electronic Signatures in Global and National Commerce Act (ESIGN Act). Providers agree to the following:

• Crew members must collect customer signatures at pickup and delivery using the MoveSpace platform. Signatures are bundled per phase — one signature at pickup covers the Bill of Lading, estimate, work order, and inventory; one signature at delivery covers the delivery confirmation and inventory.
• All electronic signatures are accompanied by an audit trail including timestamp, IP address, user agent, document hash, and ESIGN consent acknowledgment. Audit trails are retained by MoveSpace and available to providers through the admin dashboard.
• Inventory requirements: For moves with MoveSpace Coverage, crew must record the condition of inventory items at pickup. Items without recorded conditions may not be eligible for claims coverage. The platform will prevent job completion until conditions are recorded.
• Photo documentation: For moves with MoveSpace Coverage, a minimum of 3 photos is required (loading/condition documentation). Providers may configure additional requirements (before photos, loaded truck photos, after photos) through their crew settings.
• Vehicle inspections & driving logs: Providers may optionally require pre-trip and post-trip vehicle inspections and driving logs through the platform. When enabled, these must be completed before job start or completion respectively.

8. Escrow & Completion

For marketplace bookings, customer payments are held in escrow by MoveSpace until the move is completed and confirmed:

• After job completion, the customer receives a confirmation request. The customer has 24 hours to confirm completion or raise a concern.
• If the customer confirms or does not respond within 24 hours, escrow funds are automatically released to the provider, minus applicable platform fees.
• If the customer raises a concern, the funds remain held until the issue is resolved through the MoveSpace claims process.
• MoveSpace reserves the right to withhold or offset payout amounts when a chargeback, billing dispute, or compliance investigation is pending. Holds remain in effect until the matter is resolved.

9. Payment

Payouts for completed bookings are processed via Stripe Connect and deposited to the provider's connected bank account within 2 business days of payment collection.

• Providers must set up and maintain a Stripe Connect account to receive payouts. Payouts are processed within 2–3 business days of job completion.
• Providers are solely responsible for their own tax obligations. MoveSpace will issue 1099-K forms as required by applicable tax law.
• MoveSpace is not responsible for delays in payout caused by Stripe, the provider's bank, or incomplete account setup.
• Marketplace bookings must be processed exclusively through MoveSpace's payment system. Providers may not charge marketplace customers through their own payment processor, terminal, or any other payment method for services related to a marketplace booking. Violations may result in account suspension and recovery of unpaid platform fees.
• By connecting a payment processor (Square, Stripe, Clover, or other) to the platform, Provider authorizes MoveSpace to access transaction data from the connected processor solely for the purposes of: (a) verifying compliance with platform billing policies, (b) detecting unauthorized charges on marketplace customers, (c) preventing fraud, and (d) resolving billing disputes. MoveSpace will not use Provider's transaction data for any purpose unrelated to platform operations and compliance.
• MoveSpace reserves the right to delay, hold, or offset payouts when a customer claim, billing dispute, or compliance investigation is pending on the associated booking. Holds remain in effect until the matter is resolved, up to a maximum of 90 days.
• Payment guardrails: MoveSpace enforces automated billing safeguards to protect customers and providers. Final invoices that exceed 125% of the quoted estimate are flagged for review. Single-transaction amounts exceeding $15,000 require platform approval. These guardrails cannot be bypassed by the provider.

10. Fraud Prevention & Compliance Monitoring

MoveSpace employs automated systems to detect and prevent fraud, unauthorized billing, and policy violations. Providers acknowledge and agree:

• MoveSpace may monitor transaction patterns, billing amounts, and account activity to detect anomalies including but not limited to: unauthorized charges on marketplace customers, invoice amounts significantly exceeding estimates, unusual payment patterns, and attempts to circumvent platform billing.
• Processor monitoring: By connecting a payment processor (Square, Stripe, Clover, or other) to the platform, Provider authorizes MoveSpace to access transaction data from the connected processor solely for the purposes of verifying compliance with platform billing policies, detecting unauthorized charges on marketplace customers, preventing fraud, and resolving billing disputes.
• Accounts flagged for suspicious activity may be temporarily restricted pending investigation. MoveSpace will notify the provider and provide an opportunity to respond before permanent action is taken, except in cases of clear fraud where immediate suspension is warranted.
• Providers who are found to have engaged in fraudulent billing, unauthorized charges, or intentional policy circumvention are subject to immediate account termination, forfeiture of pending payouts, and recovery of improperly collected funds.

11. Customer Data

Providers receive customer information (name, contact details, addresses, and move details) solely for the purpose of completing the booked move. Providers agree to the following:

• Customer data may only be used for the purpose of fulfilling the specific booking for which it was provided.
• Providers may not contact MoveSpace customers for marketing, solicitation, or any purpose unrelated to the booked move.
• Providers may not use customer data to circumvent the MoveSpace platform (e.g., contacting customers to book future moves off-platform).
• Customer data must be handled in accordance with all applicable privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) where applicable.

12. Reviews & Ratings

After each completed move, customers may leave reviews and ratings for the provider and individual crew members. Reviews are an important part of the MoveSpace marketplace and help customers make informed decisions.

• Providers may not intimidate, threaten, coerce, or pressure customers regarding reviews.
• Providers may not offer incentives (discounts, gifts, or other compensation) in exchange for positive reviews.
• MoveSpace reserves the right to remove reviews that violate platform guidelines, including reviews that contain profanity, threats, discriminatory language, or content unrelated to the moving service.
• Providers may respond to reviews through their MoveSpace dashboard. Responses should be professional and constructive.

13. Insurance & Claims

Providers are responsible for all claims arising from their moving services, including property damage, loss, and personal injury. Interstate providers must maintain active cargo insurance and general liability coverage as required by FMCSA regulations and must confirm this during onboarding.

For moves covered by MoveSpace coverage products (MoveSpace Coverage or Move Protection), the following applies:

• MoveSpace Coverage is a supplemental customer satisfaction program with coverage limits as published on the platform. It is not an insurance product and does not replace the provider's cargo insurance or general liability coverage.
• MoveSpace may pay the customer directly for approved claims up to the published coverage limit under MoveSpace coverage products. For claims exceeding the coverage limit, the provider's own cargo insurance (for belongings) and general liability insurance (for property damage) are the primary coverage.
• For claims exceeding the MoveSpace Coverage limit, the customer may contact the moving company directly to pursue additional recovery through the provider's own cargo insurance or general liability coverage.
• In cases of gross negligence by the provider or the provider's crew, MoveSpace reserves the right to seek recovery of claim payments from the provider (clawback).
• Providers agree to cooperate with MoveSpace in the investigation and resolution of any claims filed under coverage products.

Regardless of MoveSpace coverage, providers remain primarily liable through their own insurance for damage caused during moves. MoveSpace Coverage is supplemental only.

By opting in to MoveSpace Coverage, the Provider agrees to waive any deductible that would otherwise apply to customer damage claims under the Provider's own FVP or valuation coverage for claims covered under MoveSpace Coverage.

There is no additional fee charged to the Provider for participating in MoveSpace Coverage. The coverage program is funded through the platform fees MoveSpace already collects on marketplace transactions. MoveSpace Coverage becomes available to the Provider's customers once the Provider has received at least 5 verified platform reviews and maintains a minimum 3.0-star rating. Better pricing tiers are available at higher ratings (4.0+ and 4.8+).

14. Termination

Either party may terminate this agreement at any time by providing written notice.

MoveSpace may immediately suspend or terminate a provider's account without prior notice for any of the following reasons:

• Safety violations or incidents endangering customers, crew, or property.
• Lapse in required insurance coverage or operating authority.
• Fraud, misrepresentation, or dishonest conduct.
• Repeated customer complaints or consistently low service ratings.
• Violation of any provision of this agreement.

Upon termination, any in-progress bookings must be honored and completed by the provider. Platform fees on in-progress bookings remain due and payable. The provider's access to the MoveSpace platform and tools will be revoked upon completion of all outstanding bookings.

15. Indemnification

The Provider agrees to indemnify, defend, and hold harmless MoveSpace, its officers, directors, employees, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• The provider's moving services, including property damage and personal injury.
• The conduct of the provider's employees, crew members, or subcontractors.
• Any breach of this Provider Agreement.
• Any violation of applicable laws or regulations by the provider.
• Any dispute between the provider and a customer regarding moving services.

16. Governing Law

This Provider Agreement is governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any legal action arising out of or relating to this agreement shall be brought exclusively in the state or federal courts located in Dallas County, Texas.

17. Contact

For questions about this Provider Agreement, contact MoveSpace at [email protected].

MoveSpace — 539 W. Commerce St #4793, Dallas, TX 75208